Govt. of India Initiatives

Government of India has an online Grievance forum at http://www.pgportal.gov.in

Can you imagine this is happening in INDIA ?

The govt. wants people to use this tool to highlight the problems they faced while dealing with Government officials or departments like

1) Railways http://www.indianrailways.gov.in/citizen/citizen_charter.htm

2) Posts http://indiapost.gov.in/CitizensCharter.html

3) Telecom  http://www.dot.gov.in 
(incl. Bharat Sanchar Nigam Limited (BSNL)  http://www.bsnl.co..in   &
Mahanagar Telephone Nigam Limited (MTNL http://www.mtnl..net.in  )

4) Urban Development http://urbanindia.nic.in/moud/moud.htm   

( Delhi Development Authority (DDA) http://urbanindia.nic.in/moud/citizen/dda/main.htm,
Land & Development Office (L&DO) http://urbanindia.nic.in/moud/citizen/ldo/main.htm,
Central Public Works Department (CPWD) http://urbanindia.nic.in/moud/citizen/cpwd/main.htm, etc)

5) Petroleum & Natural Gas http://petroleum.nic.in

6) Civil Aviation http://civilaviation.nic.in   

( Air India  http://home.airindia.in/SBCMS/WebPages/Home.aspx?&CityId=IND  ,
Airports Authority of India  http://www.aai.aero/AAI/main.jsp  , etc)

7) Shipping http://shipping.gov.in  ,

Road Transport & Highways  http://morth.nic.in/writereaddata/sublinkimages/Citizen_Charter_Eng7961680842.p

8) Tourism http://tourism.gov.in

9) Public Sector Banks http://dpg.gov..in/purview..htm
Allahabad Bank http://www.allahabadbank.com/terms..asp   
Andhra Bank  http://andhrabank.in/scripts/CitizenCharter.aspx   
Bank of Baroda  http://www.bankofbaroda.com/citizencharter.asp   
Bank of India  http://www.bankofindia.com/citizenschar.aspx   
Bank of Maharashtra  http://www.bankofmaharashtra.in/citizenschart.asp   
Canara Bank http://www.canarabank.com/English/Scripts/CustomerEducation.aspx    Central Bank of India  http://www.centralbankofindia.co.in/english/citizencharter.asp   
Corporation Bank http://www.corpbank.com   
Dena Bank http://www.denabank.com/viewsection.jsp?
Indian Bank http://www.indian-bank.com/citizencharter.htm  
Indian Overseas Bank http://iob.in/CitizenCharter.aspx   
Industrial Development Bank of India Ltd http://www.idbi..com   
National Bank for Agriculture and Rural Development http://www.nabard.org/citizen.asp   
Oriental Bank of Commerce https://www.obcindia.co.in   
Punjab & Sind Bank http://www.psbindia.com/ccharterphp.php   
Punjab National Bank http://www.pnbindia.com/english_web/citizen.htm   
Small Industries Development Bank of India  http://www.sidbi.in  
State Bank of Bikaner & Jaipur  http://sbbjbank.com/Policies/citizens_common_practices.htm  
State Bank of Hyderabad  http://www.sbhyd..com/default.asp   
State Bank of India  http://www.statebankofindia.com 
State Bank of Indore  http://www.indorebank.org/cc.htm   
State Bank of Mysore  http://www.mysorebank.com/citichart.htm  
State Bank of Patiala  http://www.sbp.co.in/Policies-Guidelines/citizens-charter-main.htm   
State Bank of Travancore http://www.statebankoftravancore.com/home45.htm   
Syndicate Bank http://syndicatebank.in/scripts/CitizensCharter.aspx  
UCO Bank http://www.ucobank.com/citizen_charter.htm   
Union Bank of India  http://www.unionbankofindia.co.in/homenew.aspx   
United Bank of India  http://www.unitedbankofindia.com/citizen-charter.asp  
Vijaya Bank http://vijayab ank.com:8081/vijaya/vijaya/internet-en/menus/customer-relations/citizens-charter.html

10) Public Sector Insurance Companies http://dpg.gov.in/purview.htm
GIC of India  http://gicofindia.in/en   
Life Insurance Corporation of India  http://www.licindia.com   
National Insurance Company Ltd. http://www.nationalinsuranceindia.com   
The New India Assurance Company Ltd. http://www.niacl.com   
The Oriental Insurance Company Ltd. http://www.orientalinsurance.nic.in/citizen.htm   
United India Insurance Company Ltd. http://www.uiic.co.in/index.jsp

11) National Saving Scheme of Ministry of Finance http://finmin.nic.in

12) Employees’ Provident Fund Organization http://epfindia.nic.in

13) Regional Passport Authorities http://dpg.gov.in/purview.htm
 Ahemadabad http://passport.guj.nic.in   
 Amritsar  http://passport.gov.in/amritsar.html   
Bangalore  http://nitpu2.kar.nic.in/passport/index.htm   
Bareilly  http://passport.gov.in/bareilly.html   
Bhopal  http://www.mp.gov.in/passport   
Bhubaneswar  http://passport.gov.in/bhubaneswar.htm   
Chandigarh  http://passport.chd.nic.in   
Chennai http://passport.tn.nic.in   
Cochin  http://passcoc.kar.nic.in   
Coimbatore  http://passport.gov.in/cbepass.html   
Dehradun http://passport.gov.in/dehradun.html   
Delhi  http://passport.gov.in/delhi.html   
Ghaziabad  http://passport.gov.in/ghaziabad.html   
Goa  http://passportgoa.nic.in   
Guwahati http://passport.gov.in/guwahati.html   
Hyderabad  http://www.ap.nic.in/passport   
Jaipur http://passport.gov.in/jaipur.html   
Jalandhar http://passport.gov.in/jalandhar.html   
Jammu  http://passport.gov.in/jammu.html   
Kolkata http://passport.gov.in/kolkatta.htm   
Kozhikode  http://passport.gov.in/kozhikode.html   
Lucknow  http://rpolucknow.up.nic.in   
Madurai  http://passport.gov.in/madurai.htm   
Malappuram http://passport.gov.in/mlp.html   
Mumbai http://passport..gov.in/mumbai.html   
Nagpur  http://passport.gov.in/nagpur.html   
Patna  http://passport.gov.in/patna.htm   
Pune http://passport.gov.in/pune.htm   
Raipur  http://passport.gov.in/raipur.html   
Ranchi  http://passport.gov.in/ranchi..html   
Shimla http://passport.gov.in/Shimla.html   
Srinagar  http://passport.gov.in/Srinagar.html   
Surat  http://passport.gov.in/surat.html   
Thane http://passport.gov.in/thane.htm   
Trichy http://passport.gov.in/trichy.htm   
Trivandrum  http://passtvm.kar.nic.in   
Visakhapatnam  http://rpovizag.gov.in

14) Central Government Health Scheme http://mohfw.nic..in/cghs.htm

15) Central Board of Secondary Education http://cbse.gov.in/welcome.htm

16) Kendriya Vidyalaya Sangathan http://kvsangathan.nic.in/cc.htm

17) National Institute of Open Schooling http://www.nios.ac.in

18) Navodaya Vidyalaya Samiti http://navodaya.gov.in/welcome%20sbs.htm

19) Central Universities

20) ESI Hospitals and Dispensaries directly controlled by ESI Corporation http://esic.nic.in  
Under Ministry of Labour http://labour.nic.in/main/cit_charter.htm

Many of us say that these things don’t work in India .
Couple of months back, the Faridabad Municipal Corporation laid new roads in this area and the residents were very happy about it. But 2 weeks later, BSNL dug up the newly laid roads to install new cables which annoyed all the residents. A resident used the above listed grievance forum to highlight his concern. To his surprise, BSNL and Municipal Corporation of Faridabad were served a show cause notice and the guy received a copy of the notice in one week. Government has asked the MC and BSNL about the goof up as it’s clear that both the government departments were not in sync at all.

So use this grievance forum and educate others who don’t know about this facility.
This way we can at least raise our concerns instead of just talking about the ‘System’ in India .

Invite your friends to contribute for many such happenings.

PLEASE SPREAD THIS MESSAGE IF U WANTS OUR INDIA TO HAVE A BETTER TOMORROW.